The Team State Report presents each agent state and the time spent in a state. The supervisor can see agents of all the assigned teams.
None
The report includes a table that displays the following information:
Field
Description
Agent Name
First name and last name of the agent.
Agent ID
Login ID of the agent.
Login Duration (since midnight)
Time the agent logged in since midnight.
Current State
State of the agent—Logged-In, Logout, Not Ready, Ready, Reserved, Talking, or Work.
Duration
Time that the agent spent in the current state.
You can filter using the following parameter:
Filter parameter
Result
Displays information for the agents who belong to the specified teams.